You accept our Terms and Conditions when you place an order. You also accept our Terms and Conditions when you browse our website.

We can change these Terms and Conditions without notice at any time. You accept our amended Terms and Conditions, if you continue to use this website after changes to our Terms and Conditions have been made.

We try to ensure our prices are correct. If we make a mistake, we will contact you with the correct price, and we will ask you if you wish to proceed. If you do not wish to proceed, we will issue a full refund.

We try to ensure our product listings are accurate. If we make a mistake and a product listed on this website is unavailable, we will contact you to offer either an alternative product of the same value or higher, or a full refund.

We have the right to withdraw or change our products at anytime.

We try to ensure that the information on our website is correct, but we can not be held responsible for the accuracy of information held on third party sites.

No contract exists between us–even after payment–until we have dispatched your order.

We can not be held responsible for the use or misuse of any product or information on this website.

Questions about our Terms and Conditions should be sent to us at


We can not take payment by phone or email. Payment must be made on our website.

Payment is processed by Shopify Inc. on a secure server.

Payment is taken when you place your order.


We deliver to the UK through UPS.

Delivery time is 2-3 working days.

Delivery cost is £5.00 per case of 12 or 24 cans.


Whilst the lockdown is in place, Roots Soda Co. will deliver locally, and UPS will deliver nationwide.

Orders are packed and delivered, or posted, by Mark (Director).

Currently, Mark is the only person working at Roots. Tom will not be asked to help while the lockdown remains in place.

We will pack orders wearing disposable gloves. We will also wear disposable gloves when delivering your order.

We will leave your order outside your door, and then stand back a safe distance and wait until you collect it.

For local deliveries, we will contact you, by email, after your order is placed, to arrange a suitable delivery time. Please check your email spam folder, so you do not miss any emails from us.

We will aim to deliver within 2-3 working days. However, this may take longer, due to the current situation.


If your order is damaged or faulty, please contact

During a delivery attempt, if the goods are damaged, you can refuse to accept the delivery. The delivery will then be returned to us.

Please contact to let us know that you refused the delivery. After we receive your email, we will send a replacement–if the item is in-stock–or issue a full refund.


If you want to return your order, contact We will help you upon receipt of your email.

To be eligible for a return, the order must must be in its original packaging, and in the same condition you received it.

You can return your order within 14 days of receipt. You can not return your order after 14 days.

The customer will pay the return shipping cost.


When we receive the returned goods, we will email you to confirm receipt.

We will issue a full refund–minus shipping costs–after the goods have been returned.

If the order is damaged or faulty, we will refund shipping costs.


Our full Privacy Policy can be found here.


Cookies are data files that are placed on your device and often include an anonymous and unique identifier.

Cookies do not give us access to your computer, and they do not give us more information about you, other than the information you choose to share with us.


We use Facebook and Google cookies. Our web store is provided by Shopify Inc., and their cookie policy can be viewed here. Their policy includes a list of cookies they use.


We use Shopify Inc.’s cookies to process customer’s orders.

We use Facebook and Google cookies to tell us, if you visited our website after viewing our advert, which pages you visited, if you added products to your basket, if you visited our checkout, if you added payment details, if you made a purchase, and if you signed up for our newsletter. We also use cookies to target our marketing and advertising campaigns, to asses the effectiveness of our marketing and advertising campaigns, to help us understand what information you find useful on our website, and if you completed a purchase.


For more information about cookies, and how to disable cookies, visit

By using our website, you agree that we can place these cookies on your device. You can choose to decline cookies, but it may prevent you from using our website.