ROOTS SODA CO. TERMS AND CONDITIONS

You accept our Terms and Conditions when you place an order. You also accept our Terms and Conditions when you browse our website.


We can change these Terms and Conditions without notice at any time. You accept our amended Terms and Conditions, if you continue to use this website after changes to our Terms and Conditions have been made.


We try to ensure our prices are correct. If we make a mistake, we will contact you with the correct price, and we will ask you if you wish to proceed. If you do not wish to proceed, we will issue a full refund.


We try to ensure our product listings are accurate. If we make a mistake and a product listed on this website is unavailable, we will contact you to offer either an alternative product of the same value or higher, or a full refund.


We have the right to withdraw or change our products at anytime.


We try to ensure that the information on our website is correct, but we can not be held responsible for the accuracy of information held on third party sites.


No contract exists between us–even after payment–until we have dispatched your order.


We can not be held responsible for the use or misuse of any product or information on this website.


Questions about our Terms and Conditions should be sent to us at hello@rootssoda.co.uk.



PAYMENT

We can not take payment by phone or email. Payment must be made on our website.


Payment is processed by Shopify Inc. on a secure server.


Payment is taken when you place your order.



DELIVERY

We deliver to the UK through UPS. We also offer free local delivery within a 10 mile radius of Roots Soda Co. in Granton, Edinburgh.


UPS will deliver your order. If local delivery is available in your area, and you select it, Roots Soda Co. will deliver your order.


Delivery time is 2-3 working days. With local delivery, you can choose a date and time that is suitable for you.


Delivery cost is £5.00 per case of 12 or 24 cans. Local delivery is free.



DAMAGED GOODS

If your order is damaged or faulty, please contact orders@rootssoda.co.uk.


During a delivery attempt, if the goods are damaged, you can refuse to accept the delivery. The delivery will then be returned to us.


Please contact orders@rootssoda.co.uk to let us know that you refused the delivery. After we receive your email, we will send a replacement–if the item is in-stock–or issue a full refund.



RETURNS

If you want to return your order, contact orders@rootssoda.co.uk. We will help you upon receipt of your email.


To be eligible for a return, the order must must be in its original packaging, and in the same condition you received it.


You can return your order within 14 days of receipt. You can not return your order after 14 days.


The customer will pay the return shipping cost.



REFUNDS

When we receive the returned goods, we will email you to confirm receipt.


We will issue a full refund–minus shipping costs–after the goods have been returned.


If the order is damaged or faulty, we will refund shipping costs.



PRIVACY POLICY

Our full Privacy Policy can be found here.



COOKIES

Cookies are data files that are placed on your device and often include an anonymous and unique identifier.


Cookies do not give us access to your computer, and they do not give us more information about you, other than the information you choose to share with us.



WHAT COOKIES DO WE USE

We use Facebook and Google cookies. Our web store is provided by Shopify Inc., and their cookie policy can be viewed here. Their policy includes a list of cookies they use.



WHY WE USE COOKIES

We use Shopify Inc.’s cookies to process customer’s orders.


We use Facebook and Google cookies to tell us, if you visited our website after viewing our advert, which pages you visited, if you added products to your basket, if you visited our checkout, if you added payment details, if you made a purchase, and if you signed up for our newsletter. We also use cookies to target our marketing and advertising campaigns, to asses the effectiveness of our marketing and advertising campaigns, to help us understand what information you find useful on our website, and if you completed a purchase.



OPTING OUT

For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.


By using our website, you agree that we can place these cookies on your device. You can choose to decline cookies, but it may prevent you from using our website.